We endeavour to process and ship orders as quickly as possible at all times. The vast majority of orders are shipped same or next working day. All packages are sent either by first class recorded delivery or special delivery (depending on their value).
Customers should expect delivery 1-3 working days after placing their order.
1st Class Recorded delivery is free for all orders. Spend over £100 and we will upgrade you to Next
Day delivery for free.
For orders under £100 Next Day Delivery is just £3.95.
Sorry, but we currently only ship to addresses in the UK.
All orders require a signature on delivery. If no-one is available to sign for the parcel at time of delivery it will be returned to your local sorting office and a card left for you explaining how you can collect your items. Sorting offices are run by Royal Mail and are conveniently located througout the country. If you need help finding the sorting office where your parcel is being held please let us know.
Shipping to alternative addresses
If you would like to specify an alternative delivery address you can do this during checkout. For your security we may request additional details from you if you opt to ship to an address other than that of the card holder.
If you have a particularly urgent requirement and cannot wait for our standard shipping please let us know. Almost all orders are shipped same day if ordered before 2pm. Let us know if you need it next day and we will do everything we can to help.
If your order does not arrive when expected please let us know. We can track the progress of orders through the Royal Mail system and advise you when to expect delivery.
Total satisfaction promise
If you are not delighted with your purchase, for any reason, you can return it to us for your choice of an exchange or a full refund within 14 days. Just call us or send us an email to arrange the return. The only exception to this is that, for hygiene reasons, we cannot accept the return of unwanted earrings once they have been removed from their packaging.
Damaged or faulty items
Whilst we strive to ensure that all goods reach you in perfect condition, there are unfortunately times when this does not happen. If you should receive damaged or faulty goods from us you may contact us within 14 days of receiving your order to arrange a replacement or full refund. We will discuss arrangements with you for return of the damaged goods and issuing a replacement or refund.
If you are returning items to us for any reason please contact us within 14 days of receipt and let us know so that we can make sure that your return is processed in the shortest possible time. You will need to return the item to FJ, 50 Mengham Road, Hayling Island, Hampshire, PO11 9BL and please don't forget to include either a copy of your invoice or a note with your name and order number and reason for returning. As long as an item is unworn and in the condition that it was sent to you we are happy to provide you with a refund or an exchange, most returns are processed same day so it will not be long before the money is back in your account. If you would like to exchange the item for something different, such as exchanging a chain for one of a more suitable weight please talk to us and we will do our best to match you up with the right item for your needs.