Terms of Sale

Making A Purchase
Making a purchase could not be easier. Just browse our website or use the search function until you find what you want. Click on Add to Cart and then enter the quantity that you require. A running total will appear of what you have ordered. You can continue to add more items or remove some at any time. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. You can change the contents of your basket or cancel your order at any time - as your request is not confirmed until you enter payment details.

Payment & Currencies
We accept payment by most major credit or debit cards. These are processed online using the WorldPay secure payment service. Prices are shown in Great British Pounds Sterling. We accept most major credit cards. Credit cards are pre-authorised immediately using the WorldPay secure system, after which point various additional security checks are made. As part of our commitment to the security of our customers we may contact you to request further validation of your details.

If you do not want to pay online, you may send your credit card information via phone or registered post. Please DO NOT send credit card details by e-mail. Our online store includes a considerable level of security that is not included in e-mail. If you have any queries about making payments please contact us.

MasterCardJCBMaestroSoloVisa DebitVisa ElectronVisa DebitPowered by RBS WorldPay

Remittance Terms
Please note that all goods must be paid for in full before shipping. Goods remain the property of R.J. Morris Jewellers until payment is received in full

Tax Charges
Where necessary purchase taxes are included in the price. Should you require a tax receipt for your order please request this by e-mail and quote your order number. The buyer is solely responsible for any import duty, import taxes or other incidental charges that may apply to their particular country or state. VAT exempt buyers can have their VAT refunded by contacting us.

Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card details are processed using the WorldPay secure transaction system, and undergo further in house scrutiny. Details are not stored on the Internet or on any of our own computers.

This web site is fully integrated with WorldPay, one of the leading secure payment systems - as approved by many of the well known high street banks. Sensitive information is only requested on pages that are located on the WorldPay secure servers and this information cannot be accessed or viewed by anyone else (Not even our own staff!). All transactions are encrypted using 128 bit Secure Socket Layer (SSL) architecture (dependent on browser support), and are signed using Thawte digital certificates. Simply put, this site integrates with one of the best secure systems available.

Using the WorldPay system, your credit card information remains safely in the hands of you and WorldPay. No-one else has access to this.

Despite this attention to security we do understand that some people prefer not to enter their details online. If you have such concerns please contact us to arrange payment by alternative methods.

Returns & Cancellation
We guarantee your satisfaction with any goods that you purchase from us. If you are not happy with your purchase for any reason you may contact us within 14 days of receiving your goods to arrange a full refund (For reasons of hygiene, we cannot accept returns of unwanted earrings once they are removed from their packaging). You do not even need to tell us why if you do not want to. Refunds will be made within 30 days. Unwanted goods must be returned to us, in their original condition within 14 days. Where goods are not returned in this time we reserve the right to arrange collection at cost to the customer. If you would like to return unwanted goods please ensure that you contact us prior to sending them back. For reasons of security packages containing jewellery that are returned to our administration address will be refused. We also strongly recommend that returned goods are sent by special delivery with the appropriate insurance cover as they will only be deemed returned when signed for by us. This guarantee does not affect your statutory rights as a consumer.

Return of Damaged or Faulty Goods
Whilst we strive to ensure that all goods reach you in perfect condition, there are unfortunately times when this does not happen. If you should receive damaged or faulty goods from us you may contact us within 14 days of receiving your order to arrange a replacement or full refund. A customer service representative will discuss arrangements for return of the damaged goods and issuing a replacement or refund with you. If you would like to return damaged or faulty goods please ensure that you contact us on 023 92 461127 .

Order Completion
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Returns & Cancellation. Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • Your failure to meet the eligibility to order criteria set out in the main Terms and Conditions

Your Privacy
Your privacy and trust is important to us and we will treat any details you provide us with respectfully. We do not participate in unsolicited mailing (and avoid working with those who do), and will never give your contact information to other organisations unless legally required to do so. Further information on this topic can be found on our privacy policy page.

Customer Services
If you have any comments or questions about an order, or our jewellery in general please contact one of our customer services representatives by telephone on 023 92 461127. Lines are open Monday to Friday 9am to 5pm and all calls are charged at national rate.